Overview. This Return & Refund Policy outlines the conditions under which returns and refunds are processed for products, services and subscriptions purchased through Autonaba. As a marketplace platform connecting buyers and sellers, return policies may vary depending on the seller and product type. This policy applies to platform fees, subscriptions and digital products sold directly by Autonaba.

1. Digital products

• No returns: Digital products (including but not limited to software licenses, downloadable content, digital guides, and virtual items) are non-refundable once accessed or downloaded.
• Defective products: If a digital product is defective or does not function as described, contact us within 7 days of purchase for a replacement or technical support.
• Accidental purchase: Accidental purchases may be eligible for a refund if the product has not been accessed or downloaded. Contact us within 24 hours of purchase.

2. Physical products

• Seller-specific policies: Each seller on Autonaba may have their own return policy. Check the individual product listing for specific return terms before purchasing.
• Default return period: Unless otherwise specified by the seller, physical products may be returned within 14 days of delivery if they are defective, damaged, or not as described.
• Condition requirements: Items must be returned in their original condition, unused, with all tags and packaging intact.
• Return shipping: Return shipping costs are typically the buyer's responsibility unless the item is defective or the return is due to seller error.
• Marketplace facilitation: Autonaba facilitates the return process but does not directly issue refunds for third-party seller products. Refunds are processed by the seller.

3. Services

• Service cancellations: Services may be cancelled up to 48 hours before the scheduled service time for a full refund.
• Late cancellations: Cancellations made less than 48 hours before the service time may be subject to a cancellation fee (up to 50% of the service cost).
• No-shows: Failure to appear for a scheduled service without prior notice is not eligible for a refund.
• Service quality issues: If the service provided does not meet the agreed-upon standards, contact us within 48 hours of service completion for resolution.

4. Subscription fees

• Monthly subscriptions: Monthly subscription fees are non-refundable once the billing cycle begins. You may cancel at any time to prevent future charges.
• Annual subscriptions: Annual subscriptions may be eligible for a prorated refund if cancelled within the first 30 days. After 30 days, no refunds are available.
• Cancellation process: Subscriptions can be cancelled through your account settings or by contacting customer support.
• Auto-renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date.
• Service interruption: If Autonaba fails to provide the subscribed service for an extended period (more than 7 days), you may be eligible for a prorated refund.

5. Property listings

• Listing fees: Listing fees for property advertisements are non-refundable once the listing is published.
• Featured listings: Fees for featured or premium listing positions are non-refundable.
• Listing removal: You may remove your listing at any time, but no refund will be provided for the unused portion of the listing period.
• Subscription-based listings: If your subscription includes a certain number of listings, unused listings do not carry over to the next billing period and are not refundable.

6. How to request a return or refund

1. Contact the seller directly through the Autonaba messaging system for third-party products
2. For Autonaba products, services, or subscriptions, contact customer support
3. Provide your order number, product details, and reason for return
4. Include photos or evidence of defects for physical products
5. Wait for seller or support team approval before returning items
6. Follow the provided return instructions and shipping address
7. Obtain tracking information for returned items

7. Refund process

• Processing time: Refunds are typically processed within 5-10 business days after the returned item is received and inspected.
• Refund method: Refunds are issued to the original payment method used for the purchase.
• Partial refunds: Partial refunds may be issued for returned items that show signs of use or are missing original packaging.
• Notification: You will receive an email notification when your refund is processed.
• Bank processing: Additional time may be required for your bank or credit card company to post the refund to your account.

8. Non-refundable items

• Digital downloads: Once accessed or downloaded
• Personalised items: Custom-made or personalised products
• Perishable goods: Food, flowers, and other perishable items
• Intimate items: For health and hygiene reasons
• Gift cards: Once purchased or redeemed
• Used items: Items that have been used or show signs of wear
• Final sale items: Items marked as "final sale" or "non-returnable"

9. Contact & support

Questions about returns, refunds, or this policy? Contact us:

Email: support@autonaba.com
Phone: +233 240805912
Live chat: Available through your Autonaba account

For disputes with third-party sellers, use the resolution center in your account to open a dispute case.